Return & Refund Policy

Your satisfaction matters to us. However, due to the hygienic nature of cosmetics, we follow a strict return policy.

Returns

• Opened or used cosmetics cannot be returned or exchanged.

• Returns are only accepted if:

  • The product is damaged, or

  • The wrong item was delivered.

Reporting an Issue

To request a return, please contact us within 48 hours of delivery with:

• Order number

• Clear images or video of the issue

Refunds

• Approved refunds are processed after product inspection.

• Refunds may take 7–10 working days to reflect, depending on the payment method.